Terms & Conditions

1. Our Service

1.1. We are Claimline Direct UK Ltd registered in England and Wales with registered number 06882519. Registered Office Address: Suite A2, Princess House, Princess Way, Swansea SA1 3LW. Claimline Direct UK Ltd are regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.gov.uk/moj/cmr Authorisation No: CRM20222.

1.2. Claimline Direct UK Ltd provide a mis-sold payment protection insurance & packaged bank account claims services. We can examine your credit agreements to see if they contain payment protection insurance and where it was mis-sold to you we will make a claim for compensation on your behalf. We can also examine your packaged bank account and assess if it was mis-sold in order to claim compensation on your behalf. In summary:
1.3. Once we have received your completed documentation we will investigate your claim by obtaining copies of any documentation from your loan provider, insurance company or bank (unless you can provide these to us).
1.4. If we discover that you have payment protection insurance we will send you a questionnaire to complete to enable us to assess whether it was mis-sold to you.
1.5. If we think the payment protection insurance was mis-sold we will submit a claim to your lender. They have 8 weeks in which to respond to this although it may take longer.
1.6. Where your claim is rejected by your lender we may submit it to the Financial Ombudsman Service for consideration. We will tell you before we do this.
1.7. If your lender no longer exists we will submit your claim to the Financial Services Compensation Scheme.
1.8. If your claim is successful and you receive compensation we will charge you our Success Fee as shown in clause 3.1 of this agreement.
1.9. If you decline an offer of compensation which we advise you to accept our service under this agreement will be complete and we will charge you our Success Fee as shown in clause 3.1 of this agreement.
1.10. Our average claim can take between 16-24 weeks from the date the claim is acknowledged by the bank. Delays to the process may occur if the banks do not investigate your complaint within the allotted time. If a claim has been referred to the Financial Ombudsman Service they may take a while to come to a conclusion, this will all depend how quickly they receive the information either from you or the lender. In any case we will regularly keep you updated on your claim. The time scale with the Financial Ombudsman Service can vary between 6-24 months depending on the individual claim.

2. Your obligations

2.1. You appoint us as your agent so that we can liaise with your Creditors.
2.2. You must ensure that you always supply truthful and accurate information.
2.3. You must forward any correspondence which you receive regarding your claim to us.
2.4. You must promptly reply to any request for further information and documents we make.
2.5. We will invoice you once we receive confirmation that your compensation has been paid into your account. You will have 14 days from the date of receipt to pay your fees. You should consider how you will pay our fees if compensation is awarded to you in the form of a reduction in an outstanding balance or arrears, or if you decide to decline an offer of compensation which we recommend that you accept.

3. Our Fees

3.1 For our service we will run your claim on a No Win, No Fee basis.. Claimline Direct will also take 35% of the
amount that you receive prior to any deductions, this fee is applicable to money paid to you or off your loan(s).
No win no fee service does not charge any upfront fees. We only invoice you once you have received a successful pay
out from your lender.
If no redress is recovered, then there will be no payments to be made.

Fee example:



3.2. In some cases your bank will use your redress to pay off an existing balance. If your lender deducts £1000 from your outstanding balance we will charge you £350 + VAT (VAT = £40)

3.3. If you receive £10,000 in compensation of which £1000 is used to pay towards your outstanding balance we will charge you £3500 +VAT (VAT = £400)
3.4. If you were to decline any offer of compensation which is consistent with the Financial Ombudsman guidelines, and which we recommend you accept, we will charge you 20% + VAT of the offer amount.
3.5. We may also make charges in the event that you terminate your contract after the 14 day cooling off period. Please see section 4 below.

4. Cancellation

4.1. If you decide that you do not want to proceed with our services you can cancel your contract by giving us a clear statement of cancellation by phoning or writing to us.
4.2. You can cancel during the first 14 days after you sign this agreement.
4.3. We can cancel this agreement if you materially breach any of your responsibilities and you fail to rectify your material breach within 21 days of us telling you which we will attempt to do by both telephone and post.
4.4. If this agreement is cancelled after the fourteenth day, by either you or us (in accordance with clause 4.3), we will charge you £90 Inclusive of VAT per hour. If the work carried out comes to less than or equal to the upfront fee we will not charge you any cancellation fee.

5. Complaints

5.1. We hope that you will be very pleased with the service that we provide but in the unlikely event that you have a complaint please use the complaints procedure enclosed within the pack.
6. Other important information
6.1. You are entitled to seek further advice in relation to your claim and to consider what services might be most appropriate to your claim for compensation. In particular you have the right to shop around and you should be aware of the free services provided by the Financial Ombudsman Service.
6.2. The provisions of the Contracts (Rights of Third Parties) Act 1999 are excluded from this agreement which means that only you and we have any rights under this contract. However if you ask us to liaise with anybody else on your behalf in relation to this contract we will do so provided that you give us your written permission.
6.3. Our service is personal to you and for this reason you are not able to assign this contract to any other person.
6.4. We can assign our rights and responsibilities in this contract provided that the person we assign it to agrees to provide the same services to you in accordance with this contract. We will write to you before any assignment is made to ensure that you are aware that it is happening. You have the option to cancel your contract without charge in these circumstances.
6.5. If unsuccessful we will refer your case to the Financial Ombudsman Service. Please note, we will not use the Court Service and will not risk costing you any additional money other than the charges outlined in this document.
6.6. You should consider whether you have alternative mechanisms for pursuing a claim, e.g. legal expenses insurance.

6.7. We are regulated in the United Kingdom.  By contracting with us you agree to submit to the legal jurisdiction of the United Kingdom for the resolution of all disputes.

You should only sign this agreement if you have read it and agree to be bound by its term